What Information We Collect and Why
We collect the details you provide when you create your account — your name, contact number, and the payment method you choose, whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, we record the transaction reference, the wallet number used, and
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the timestamp, so disputes can be resolved quickly and your account history stays accurate. We also collect session data: the device type, browser version, and IP address linked to each login. This helps us detect unusual access patterns and flag anything that does not match your
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normal account behaviour. Cookies on our platform track your session state so you stay logged in across pages without re-entering credentials. We do not collect payment PINs or full wallet credentials — those stay within your bKash, Nagad, or Rocket app. Data you submit through our
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support channel is kept only as long as it takes to resolve your query, after which it is archived under our standard retention schedule. Your data is never sold to third parties. Where we share it — for example, with a payment processor to complete a
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Rocket transfer — we do so only under a data-processing agreement that limits use to that specific purpose.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.